Privacy Policy

This privacy policy describes how Shaw Industries, Inc. and its affiliates (“Shaw Industries” or “we”) process the personal information of our website visitors and customers. It also describes the cookies we may use and send to your computer or mobile device. Please note that this privacy policy is not an exclusive description of how Shaw Industries processes the personal information of individuals.

If you use Shaw Industries’ products or services, further information will be provided as part of the engagement process.

If you are an employee or worker of Shaw Industries, the information about how we handle your personal information as an employee is located on the Shaw Industries intranet and will have been notified to you. You can request a copy of the information from your HR representative.

If you are a prospective employee or job applicant of Shaw Industries, we will provide you separately with information about how we handle your personal information for recruitment purposes.

Types of Data We Collect

Personal information means information that allows someone to identify you (either directly or indirectly) or contact you. The table below sets out the types of personal information that we may collect from you and how we collect it.

We collect personal information directly from the individual to whom it relates, except where that individual has consented to Shaw Industries collecting the personal information from a third party or the law otherwise permits Shaw Industries to do so.

Context Types of Data and Purpose for Collection
Account Registration We may collect your name, payment, and contact information (including e-mail address, postal address, telephone number and social media account login details) when you create an account.
Email Interconnectivity If you receive email from us, we may use certain tools to capture data related to when you open our message or click on any links or banners it contains.
Feedback/Support If you provide us feedback or contact us for support we will collect your name and e-mail address and possibly other personal information, as well as any other content that you send to us in order to reply.
Online Forms and Submissions We collect information you submit to us on our websites or through online forms to process your requests, including name, postal address, e-mail address and phone number.
Order Placement We may collect your name, billing address, shipping address, e-mail address, phone number, credit card number and bank details when you place an order.
Web logs We may collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet), domain name, click-activity, referring website, and/or a date/time stamp for your visit. Web logs may be used for things like monitoring website usage levels and diagnosing problems.
Device Information We may collect information about the device accessing the website such as MAC address, device type, and device identifiers.
Cookies We may use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to your device while you are viewing a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them). Among other things, cookies allow us to provide you with a more interactive experience and track website usage. Persistent cookies may be removed by following instructions provided by your browser. If you choose to disable cookies some areas or features of our websites may not work properly.

In addition to the information that we collect from you directly, we may also receive additional relevant information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.

We will take reasonable steps to ensure the personal information that we store is accurate, complete and up-to-date.

Use and Processing of Your Personal Information

We will only use your personal data when the law allows us to. In addition to the uses described above, most commonly, we will use your personal information, and may share your personal data with other parties acting on our behalf, for one or more of the following purposes:

  • To identify you when you visit our websites.
  • To provide the products, information, and services you request or that we think you may be interested in.
  • If you are a customer, to carry out our contract with you.
  • To improve and personalize your experience with us.
  • For order processing and to streamline your checkout and service process.
  • To conduct analytics and solve problems.
  • For internal administrative purposes, as well as to manage our relationship with you.
  • To assess and respond to a complaint you might make to us or feedback you might give us.
  • For market research purposes.
  • To conduct investigations of suspicious or harmful activity. We do not sell personal information to any third parties.

Information for Marketing Purposes

Where you have consented to us using your personal information for marketing purposes, we may use your information to conduct marketing and data analysis or to send you updates and news concerning Shaw Industries and its business partners.

If at any time after you have consented to us using your information for marketing purposes and you wish us to stop using your information for these purposes, please email us at

Sharing of Personal Information

In addition to the specific situations discussed elsewhere in this policy, we disclose personal information in situations set out below. This will only take place in accordance with applicable law.

Affiliates and Acquisitions - We may share your personal information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires our company, business, or our assets, we will also share your personal information with that company.

Other Disclosures with Your Consent - We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.

Other Disclosures without Your Consent - We may disclose personal information in response to subpoenas, warrants, or court orders, in connection with any legal or regulatory process, or to comply with relevant laws. We may also share your personal information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, for audit purposes, or a violation of our policies.

Service Providers - We may share your personal information with service providers. Among other things service providers may help us to administer our website, conduct surveys, mail communications, or provide technical support, data centre services or legal advice. These service providers may collect, store, analyze, or otherwise process information on our behalf.

Sale of Personal Information - Other than set out above, we will not sell your personal information to others.

Your Rights (as identified by various laws including; the GDPR, CCPA, etc.)

You can make the following choices regarding your personal information:

Changes to Your Personal Information - You may request that we rectify any inaccurate and/or incomplete personal information. If we disagree and believe the information to be accurate and complete, we will advise you and include a notation on the record that you dispute the information’s accuracy. Some of our websites allow you to modify or delete your account profile. Some personal information can also be changed by contacting us using the information in the “Contact Information” section below.

Deletion of Your Personal Information - Typically we retain your personal information for the period necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request that we delete your personal information. All requests must be directed to the contact in the “Contact Information” section below. We may also decide to delete your data if we believe that the data is incomplete, inaccurate, or that our continued use and storage are contrary to our obligations to other individuals or third parties. When we delete personal information it will be removed from our active database, but it may remain in archives where it is not practical or possible to delete it. In addition, we may keep your personal information as needed to comply with our legal obligations, resolve disputes, and/or enforce any of our agreements.

Revocation of Consent - If you revoke your consent for the processing of personal information then we may no longer be able to provide you certain services. In some cases we may limit or deny your request to revoke consent if the law permits or requires us to do so, if we are unable to adequately verify your identity, or if our processing is not based on your consent. Revocation of your consent will not affect the lawfulness of processing based on your previous consent.

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Processes for Exercising Your Rights

How to exercise your rights - You can submit your data subject rights request by mail, email or telephone.

Phone 1-800-720-7429
Address: Shaw Industries Group, Inc. 616 E. Walnut Avenue P.O. Drawer 2128, Mail Drop 061-28 Dalton, GA 30722 Attn: Corporate Compliance

Please provide your full name and your contact information (i.e. your phone number and email) and we will contact you to begin the verification process.

Identity Verification Process - Once the contact information has been provided we will contact the consumer to verify their identity using the data they provide. This information will be compared to the information in our databases for verification purposes. In addition to the contact information provided, we will ask for other information that might have been created when doing business with Shaw.

Authorized Agents - In order to qualify as an authorized agent, businesses or individuals will be required to submit the following documentation:
Business - a certificate of good standing with your state of incorporation, and a written authorization document that includes each consumer’s name, address, telephone number and valid email address, signed and dated by each consumer authorizing you, as the authorized agent, to act on behalf of each consumer in making the request. Individuals acting as an agent - A “power of attorney” signed and dated by the consumer and notarized by a notary public naming you as the consumer’s authorized representative, which includes the consumer’s full name, email, and physical address. Or we require a written authorization document that includes the consumer’s name, address, telephone number and valid email address, signed by the consumer authorizing you, as the authorized agent, to act on behalf of the consumer in making the request. In either case, Shaw Industries will then directly contact the consumer to begin the identity verification process.